In the 2018 biographical account of Queen’s lead singer Freddie Mercury, we see a poignant conversation Mercury has with his father shortly before the band performs at 1985’s Live Aid concert in England. Up to this point, his relationship with his father has been strained. But as he tells his family that Queen will perform for free, just like all the other bands, he tells his father:
“Good thoughts, good words, good deeds. Just like you taught me papa.”
This line is taken directly from the Zoroastrianism faith’s “Three Good Things” ethos, as stressed in the Avesta, the religion’s sacred text. Mercury’s family were devoted Zoroastrians and so this meant a lot to the patriarch.
Even if you’re not religious, I think it has good application in your role as The Boss. On a regular basis, think about what you can offer in each category:
Good Thoughts:
Sally seems like she’s really trying hard on this task. I know she’s struggled in the past and I used to think she didn’t care but I see she’s sincere.
Good Words:
Sally, I can’t help but notice that you’re really improving in your ability to do this task. How can I help you get even better?
Good Deeds:
Sally, you’ve made amazing progress. I wanted to let you know I just nominated you for Employee of the Month and made a very strong case for you to get it.
So that’s it. A 3-step process for looking for great performance and acting upon it. It all starts with better thoughts. Less assumption and more curiosity. Then, a willingness to verbally engage the employee, and finally, action taken to publicly reward the employee.
Good thoughts, good words, good deeds.
Why not start doing this today?