Are Your Incentives Actually Incentivizing?

In my job working with organizations and business I often hear about new initiatives designed to build employee engagement.  Engaged employees, as the rationale goes, are more productive and loyal.  That’s a good thing.  The key of course is to figure out how to...

Worst Things First

Have you ever had one of those days where you knew you had an unpleasant task to take care of but didn’t want to do it?  It may have been a call to return with an unhappy client.  Maybe an uncomfortable conversation with an employee.  Perhaps it was a sales call that...

5 Ways to Implement a Change Without Screwing Everything Up in the Process

One of the most common calls we get at our company sounds something like this: We are looking for some training on how to deal with change. Right now our company is undergoing some massive changes and we can’t seem to get the employees onboard with them. Do you...